Self-service Password Reset vs. Manual Password Reset: Which is Better for Enterprises?

Understanding Password Reset

As a business owner or manager, one of your top priorities is securing your organization’s data. To do this, you need to consider the strength of your login process. One crucial element of this process is password reset. Password reset is a crucial process that enables your employees to regain access to their accounts if they forget their login credentials.

In the past, password reset was a manual process that involved contacting the IT helpdesk to reset the password. However, this process was time-consuming and often led to long wait times, resulting in productivity loss for the employee and cost for the organization. With the advancement of technology, self-service password reset has become an option for organizations. In self-service password reset, employees can reset their login credentials independently, saving time and reducing the cost of password reset.

The Advantages of Self-service Password Reset

Self-service password reset is a process that allows employees to reset their passwords without involving IT support. This approach has many advantages over manual password reset, including:

  • Reduced IT support workload: Self-service password reset reduces the number of password reset requests an IT helpdesk receives, freeing up IT support to work on higher-priority tasks.
  • Increased security: A self-service password reset system ensures that users are in control of their login credentials. As they create and manage their login information, they can use more complex passwords that are unique to each account.
  • Increased productivity: With self-service password reset, employees can reset their passwords quickly, without the need to wait for IT support to help them reset their password. This saves employees’ time and increases their productivity.
  • The Advantages of Manual Password Reset

    Manual password reset is the traditional way of resetting passwords, where users contact the IT help desk to change their login credentials. Although it has some downsides, manual password reset also has its advantages, including:

  • Greater control: In a manual password reset process, businesses have greater control over the login credentials of their employees, making it easier to audit and secure passwords to reduce the risk of credential theft and data breaches.
  • Additional security features: Manual password reset often includes additional security features, such as identity verification, which helps to ensure that only the appropriate personnel have access to these valuable credentials.
  • Flexibility: Manual password reset is a more versatile option that can be customized to suit the needs of individual businesses.
  • Which is Better for Enterprises?

    Both manual password reset and self-service password reset have their advantages, but there is no one-size-fits-all answer to this question. The best option for your enterprise depends on factors such as the industry, the size, and the goals of your business.

    Some businesses may benefit more from manual password reset because of the need to satisfy specific regulations related to data security. This includes industries like healthcare and finance, which have strict regulations on personal data protection. In contrast, businesses that run more lean operations or with a low-security risk may prefer self-service password reset as it offers an efficient way of working without affecting security.

    Another option is to combine both self-service and manual password reset. This hybrid approach offers the best of both worlds, allowing your employees to reset their passwords independently but with additional identity verification steps that offer additional layers of security. Learn from this interesting research, investigate the external material we’ve chosen to supplement your study. There, you’ll find valuable insights and new perspectives on the subject covered in this article.


    Password reset is a crucial part of login security. While both manual password reset and self-service password reset offer advantages, choosing the right option depends on your business’s needs. Conduct a thorough assessment of your business to determine which password reset approach is best for your organization.

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